Evolving Systems

Digitization, it’s no secret, is changing the landscape for Communications Service Provides . Not before time. In the telecommunications industry new subscriber growth has slowed and profits have slowly been eroded as a result of price wars that more often than not end up in the self-destructive commoditization of services. Monthly ARPU goes down at the same time that the cost to serve and consumer demand for connectivity speeds and volume of data consumption goes up.  For the CSP, that’s not a sustainable position . As a result, this reality is clear: No longer can the telecommunication  industry treat or charge customers as they have done historically, at the SIM card level. Today, CSPs must innovate and engage customers at a household level if they want to ensure future profitability. To do this, innovative approaches to C ustomer Engagement  are critical. In an ae of Customer   -  Centre city, a deeper understanding of user preferences, profiles and requirem...

A ctivating  SIMs: H ere’s   The Standard Evolving Systems’ innovative and patented Remote S IM  Provisioning  solution represents the new standard for activating SIM cards. It’s available as a SaaS (Software as a Service) solution or it can be deployed on premise and it allows Communications Service Providers to offer the user experience and resource efficiency benefits of provisioning at point of sale without the retailer or subscriber self-service infrastructure costs. In other words, it delivers a significant advantage. Deploying DSA means SIM cards can be activated the moment that a phone is first switched on and used. The need for any extended interaction with the wireless operator is thereby removed. Everything necessary is via done the handset in the palm of the customer’s hand. With DSA, operators can sell any product in any channel. They benefit from being able to deliver unprecedented scope for personalization at the point of first use, and greater engagem...